Frequently Asked Questions

Frequently Asked Questions

Will all activities be available via booking only?

Yes, you will not be able to turn up at the Club without a booking.  All classes and activities are bookable online with the exception of the Gym and Pool which we hope to have available soon.  In the meantime, please contact Reception on 01224 734747 to book your Gym and Pool sessions.

How long are the Pool and Gym sessions and can I book a back to back session?
All sessions are 1 hour.  Gym sessions start from  5.30am and Pool sessions start at 5.45am  on weekdays and 7am and 7.15am on weekends.
You can book a double session however, you will need to vacate the gym after your first hour whilst the Kippie team sanitise the area.  A fair use policy will apply.

Am I required to wear a facemask at the Club?
Yes, when you are moving around the Complex.  So, when arriving and checking in at Reception, throughout the corridors, entering and exiting the gym and classes you will be advised to wear a face covering.   You are not required to in the gym, aerobic studio or pool.

When I visit the gym, can I use the changing rooms?
Changing rooms are for pool access only.

Will there be somewhere in the gym where I can leave my valuables?
Yes, we have mini lockers to place your valuables but we are advising you to bring as little with you as possible.  Please bring your mobile phone for VCI check in.

How will we be able to stay socially distant and safe using the showers after swimming? 
We are advising you to come with your costumes/shorts on underneath your clothing.  Not every shower will be in operation in the communal area.  If possible we recommend you shower at home.

When will Splash Time return? 

Splash Time cannot resume until further restrictions are lifted however ‘open swimming’ is available on Fridays 3.45pm – 5.45pm

Can I use the lockers in the changing rooms when I swim?
Yes but not all lockers will be available to keep you and members socially distant from each other.  If you would like to use a locker please ask at Reception.  Please after use, leave the key in the lock of the locker.

Are the fitness classes running at reduced capacity?
Yes, we are running all classes at reduced capacity however, online zoom classes will continue.
We will endeavor to increase Club based classes to keep up with demand.

Will I be required to check-in for track and trace?
Absolutely.  A QR code is located at each entrance.  We recommend you pre-register at home to save time.  Please click this link for instructions on how to do this.

Can I take guests along to the Club?
You can take guests along to the Lodge, Golf & Tennis and the Gym at any time.  Guests for the Pool are allowed at any time Monday to Friday.  Unfortunately, we are not allowing guests into classes at this present time.

I am struggling to register for online booking.  Can someone help me with this?
Yes, pop along to the Sports Complex Reception where a Receptionist will be able to help you.  Alternatively, please watch the short instruction video below.

Will the pool be lane swimming only?
Initially yes. The lanes will be double width to allow social distancing and the pool capacity will be reduced and controlled through the 1 hour  booking system.

Will the sauna and steam rooms be open?
Not until the next phase of Government guidelines have been released.

Is the Lodge open for evening meals?

At present, the Lodge is open inside until 6pm.  We are continuing to serve meals outside in our Marquee from 6pm.  Please note:  the sale of alcohol is not permitted inside however we can serve alcohol on the Patio or Marquee.

Will I need to book a table to enter the Lodge even if it is just for Coffee?
Yes, strict guidelines are in place.  You must book a table if you wish to eat inside the Club or Marquee for coffee, breakfast, lunch or dinner by calling 01224 739901.



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