Booking System
As you know we have been experiencing problems with our online booking system. We have listened to member feedback and reviewed our cancellation procedures.
From 10 am on Monday 16th November – all cancellations, whether it be Tennis Courts, Golf Course/Driving Range/Practise Area, Fitness Class/Aqua, Swimming or Gym sessions
should now only be notified to Kippie by
TEXTING 07398 462 356
TOP TIP- save this number in your phone as Kippie cancellations
or if you do not have access to a mobile call 01224 734747.
You will no longer be able to cancel online.
We have taken this decision to allow us to operate a waiting list for all activities and classes.
Please note: you will still be required to book online – this new procedure is for cancellations ONLY.
If you cannot get into your preferred activity or class simply call us on 01224 734747 and we will add your name to our waiting list.
Please also be aware
ANY CANCELLATIONS LESS THAN 60 MINUTES PRIOR TO YOUR ACTIVITY OR CLASS SLOT WILL BE RECORDED AS A NO SHOW.
No shows will be telephoned by Reception – From 1st December onwards, repeat offenders (2 no shows) will be subject to a 7-day booking ban. Existing bookings will be honoured, the restriction will be for the following bookable days.
Kippie colleagues will be conducting facility checks including on the Tennis courts at each session ensuring members are attending their sessions. Please assist us by inserting your location when using Virtual Check In e.g. Golf bay 4, Tennis court 1, Golf Course, Swimming, class, gym etc.
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